Find the policy basics fast, then reach out if your situation is unusual (address changes, damaged packages, missing downloads, or recap corrections).
Quick answers on what’s included, specs, and typical delivery timing. For shipping/returns and digital downloads, jump to the other sections.
Tip: searching filters the list below (your cart is unaffected).
Each product page lists exact contents. Typically you’ll receive a PDF with: an overview, keyed scenes/rooms, encounters, NPCs/factions, handouts, and a quick-start summary. If maps are included, they’re delivered as separate files for easier printing.
Compatibility is stated on each product page. Many modules are written for 5E rules, while some are system-light story packs designed to adapt. If your group uses a different ruleset, you can usually convert stat blocks while keeping plots, locations, and handouts intact.
Digital items are usually available shortly after checkout. Physical items ship after payment processing and packing—timing varies by product and destination. For the full policy and current expectations, see Shipping & Returns.
The Club Journal is built for adult tabletop groups (40–60) to track meetups, hosts, formats, and league recaps. For exact trim size, paper, and page count, refer to the specs section on the product page: Club Journal (Print) specs.
Yes—send corrections with a link and the specific change requested. We’ll confirm what we can update and note any changes that affect past recaps. Use the corrections workflow so it lands with the right team.
First, double-check the email used at checkout and your spam/promotions folders. If you still can’t access it, contact us with your order email and item name. See Digital Delivery for step-by-step help.
No matches. Try fewer words (e.g., “delivery”, “included”, “specs”).
Print items: costs, timelines, tracking, and return rules.
Need order-specific help? We respond fastest with your order email and delivery ZIP.
After payment, you’ll get a receipt email with your download link (when applicable). If you can’t find it, we can resend access.
Most digital items are available immediately after checkout. You’ll see a download button on Order confirmation and you’ll receive an email receipt with the same link.
If you purchased a physical item, you’ll get shipping updates instead. See Shipping & returns.
Still stuck? Use Contact and include your name, the email used at checkout, and the approximate purchase time. You can also email contact@domain.com or call +1 646-472-8391.
Please contact us and we’ll restore access after a quick verification. Include:
For faster help, start from Contact.
Formats depend on the product listing. Typical digital items include PDF and ZIP bundles (for handouts/maps). Check the specific product page details in Shop.
If we publish a corrected file (typos, broken links, layout fixes), we’ll update the download and can resend your access email on request. For accuracy/corrections standards, see Corrections policy.
Tip: If you’re still shopping, you can keep your progress in Cart and complete purchase at Checkout.
Notes on how we confirm details, what “verified” means, and what to do when something changes.
For the full rule set, see Meetup Listing Rules.
Send the correction with (1) the meetup title, (2) the date, (3) what’s wrong, and (4) the corrected info. If you have a link or screenshot, include it.
No. Meetup details can change quickly (venue constraints, host availability, weather, league scheduling). Always confirm with the organizer before traveling.
We also keep an event-change notice on the Meetups page: Event change disclaimer.
Use our submission form for new meetups and changes (including cancellations). If an update is time-sensitive, include “Urgent” in the message.
Need a hand?
For shipping, returns, digital delivery, or correction requests, send us the details and we’ll take it from there.